Frustrated abou a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Listed as the most visited website in the world, Google specializes in Internet-related services and products that serve people from all over the world. Recently, it was reported to run over a million servers in different data centers and to process over a billion search requests each day earning it a 39.5% excellent customer service rating. FedEx Corporation consistently ranks as one of the most admired and trusted corporations in the world. It offers a broad portfolio of transportation, e-commerce, and business services while promising the safety of each and everyone involved. FedEx got a 40.6% excellent rating.
Number two on ACSIâ€™s list, grocery chain Trader Joeâ€™s ranks high for customer satisfaction, partly because their checkout lines move swiftly and efficiently. The grocery store business is a tough one to be in, and keeping customers happy is paramount. According to Forbes, Trader Joeâ€™s private label products, and fresh, organic produce, are significant factors in bringing people into the store and its customer service is what keeps them coming back. Donâ€™t miss these company names you might be mispronouncing. The meal-kit business can be even more challenging than other food-based businesses. Take the case of Sun Basket, a lesser-known, organic alternative to the meal kit giants who have become household names. Sun Basket is carving out a customer-friendly niche for itself by catering to the needs of health-conscious consumers who follow hard-to-shop-for eating plans that feature protein customization, such as Paleo, pescatarian, and Lean and Clean.
Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation. Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards. An Amazon customer ordered a new PlayStation for his son for Christmas. When the shipping company delivered the parcel, the customer was away and had a neighbor sign for the package. The neighbor left the package outside the customerâ€™s house (in which it soon disappeared). When the customer realized what had happened, he was left in complete shock. Even though Amazon was not to blame for this mistake, they were quick to resolve this by not only sending a new PlayStation in time for Christmas, but did not charge for the extra shipping.
Best in class customer service companies let customers know that a support request has been received and is being handled. So when a customer contacts your company, whether through a web form or an email, make sure that an automated reply is sent to the customer to acknowledge the receipt of the email. Our study found that 90% of companies do not use auto-responders or acknowledge that an email has been received. Ten percent of customers cite â€œwaiting too long for a responseâ€ as one of the biggest frustrations when it comes to customer service. So donâ€™t make your customers wait! Set up an auto-responder in your customer service solution or email client, and in the acknowledgment, use an email template that includes customer support working hours, a unique ID for tracking the request and supporting links to a self-service knowledge base or online FAQs.
Are you looking for customer service contact details? This website is specialzed on offering very fast access to info related to any big firm client support department, with a lot of extra information, like phone contacts, email, live chat addresses and so on. Read extra info on Customer service number.